Empire State Development Announces Opening of Cubic Transportation Systems Customer Experience Center in Amherst

Transportation Services Provider Will Create More Than Two Dozen New Jobs to Support the MTA’s New Fare Payment System

September 12, 2019

Empire State Development announced today that Cubic Transportation Systems, Inc. has officially opened its customer experience center, which will support New York City’s Metropolitan Transportation Authority’s (MTA) new tap-to-pay system. The high-tech system, known as OMNY, will eventually replace the MetroCard on the MTA, which is North America's largest transportation network, serving a population of 15.3 million people in and around New York City. Cubic plans to create more than 33 new full-time jobs over the next five years at the Sweet Home Centre office park in Amherst.  The 20,000-square-feet space on Dodge Road is the company’s first investment in Western New York.  

Empire State Development Acting Commissioner, and President, CEO-designate Eric Gertler said, “Cubic is the latest innovative technology-driven business to expand and create jobs in Western New York, whose regional economy is increasingly well-positioned for growth thanks to Governor Cuomo’s focus on encouraging local investment and promoting a positive, productive business climate across this state.”

“Cubic's investment in Amherst is a win-win for New York State - supporting the modernization of the MTA fare system in New York City, and creating jobs in Western New York," said Lieutenant Governor Kathy Hochul. “Innovative companies continue to make their way to Buffalo and across the region, helping to boost our growing reputation as a hot spot for tech entrepreneurs and development. The new call center will improve convenience and efficiency for New Yorkers who use mass transit each and every day."    

The San Diego-based Cubic creates IT platforms for high-tech transit-orientated systems.  These systems manage traffic and provide tools for travelers to efficiently organize and pay for their trips, while enabling transportation authorities and agencies to manage demand across the entire transportation network – all in real-time.

Cubic’s expansion is tied to a contract it secured with the MTA last year to provide customer service and other back-office support that will upgrade the MTA’s electronic card reader system to do more than just accept credit card payments. OMNY is already being phased in and includes technology where transactions can be handled through cell phones, smart watches and other portable devices- creating a seamless travel experience.

In order to help users navigate the OMNY system, employees are trained on NYC geography via electronic maps of the city, maps and schedules for its buses and subways, as well as training videos; they also get interactive trainings on OMNY technology.   

“Cubic’s new operations center is critical to fulfilling OMNY’s promise to create an easier, faster and cost-effective payment system for public transportation in New York, while meeting our commitment to create jobs upstate” said Matt Cole, president of Cubic Transportation Systems. “This center is crucial in supporting Cubic’s mission to provide innovative, market-leading transportation solutions and services and will create over 200 jobs for the Western New York region. We look forward to helping make Western New York a hub for our services team.”

In order to encourage Cubic to locate in Western New York, Empire State Development has offered up to $300,000 in performance-based Excelsior Jobs Program tax credits, which are tied to job creation commitments. The company invested more than $1.6 million to renovate the space at Sweet Home Centre to meet the demand of current contracts.

Senator Michael Ranzenhofer said, "I am always pleased to see new jobs coming to Amherst and the Western New York area.  With the opening of Cubic, I am happy to see both new jobs and a vacant building being put to good use.  Congratulations and welcome to Cubic!"

Assemblymember Karen McMahon said, “Cubic’s investment in Amherst demonstrates that Western New York is open for businesses and our region is primed for growth. Leading employers are choosing our region, because not only is it affordable, it’s home to highly-skilled employees trained at some of the finest academic and research institutions in the nation. “

Erie County Executive Mark Poloncarz said, “We welcome Cubic to Erie County, where they will feel right at home as part of our fast-growing technology sector. Our reputation as a smart place to do business and Erie County’s world-class workforce make Cubic a natural fit and a great addition, and their investment in Amherst is creating new jobs as well. It’s good news for Erie County and good news for downstate at the same time.”

Town of Amherst Supervisor Brian Kulpa said, “Cubic Transportation Systems is an innovative company with great growth potential. The Town of Amherst has been an economic engine in WNY for a long time, and we are thrilled to add Cubic’s customer experience center to our community. We look forward to the creation of jobs that accompanies this move, and are thrilled to add another technology company to our portfolio.”

For more information about Cubic, click here.

Pamm Lent (Governor’s office) | [email protected] | 716-846-8309
Laura Magee (ESD) | [email protected] | 716-846-8239